We’re very much at home looking after your insurance…
In response to the latest Government advice we have reverted to home-based working.
We’re well used to this now of course and our systems are designed to accommodate a mobile workforce – we don’t expect you to notice any difference in the service you’ll continue to receive.
OPENING HOURS
We are keeping a close eye on customer demand and ensuring our opening hours respond. For many months now we’ve been offering extended opening hours. That continues for personal lines clients – Monday-Friday 9am to 6pm and Saturday 9am to 1pm.
Our Commercial Team will continue to be available Monday to Friday 9am to 5pm.
PAYMENTS
Many of you already use our secure online payment facility and we would encourage you to do so if you wish to renew your existing policy. Please make sure that you make your payment prior to the expiry date of your current policy.
Alternatively, you can make payments directly into our Client Account – HSBC, sort code 40-17-05, account no. 03662853. It would help us if you could email us to confirm that you have chosen this payment method.
However you wish to pay, please ensure that you quote your client reference (which is at the top of any letters we have sent you).
As we are working away from the office, IT IS NO LONGER POSSIBLE TO ACCEPT CHEQUE PAYMENTS, but you should be able to ask your own bank to make the payment for you, if you do not have online banking facilities, a credit card or debit card.
We are here to help if you have queries or require further assistance and payments are monitored daily, so that we can ensure continuity of cover and send your renewal confirmation & relevant documentation.
SUMMARY
In summary, we are open for business as normal, we are very much here for you and our staff are ready and willing to provide whatever assistance you require. Your continuing support will be even more appreciated during these testing times.
We will continue to provide updates as anything changes.
Read more: Car Insurance FAQs during Covid.
Neil Franklin, Managing Director
